Returns Proceedure

If you need to return any item(s) purchased from us, please follow the instructions below within 14 days of your order being delivered.

  1. Email providing your order number, details of the item(s) you wish to return and the reason for the return.
  2. We will email you with a returns authority letter by return.
  3. Send the item(s) together with a copy of the original invoice and your returns authorisation letter within 28 days of the date of receipt to:-
Returns Department
Professional Bookshops Limited
Winkworth House
4 Market Place
SN10 1HT

Refund of Delivery Charges

We will refund the cost of us delivering to you if the goods are received back within 28 days of the date of receipt. You will be responsible for the cost of delivering the item(s) back to us at the above address. In the unlikely event of us delivering the wrong or damaged item(s), we will refund your reasonable return postage costs.

The item(s) must be packed carefully and in new condition. Professional Bookshops Limited cannot accept, or be held responsible for, any damage incurred during the return. We strongly recommend that you insure the package to the value of the goods enclosed.

Refunding Your Money

Once the goods have been received back into our warehouse and the condition has been checked, we will issue a refund back to your card on the same day. Please note that these funds can take 7-10 days to show on your account. If you have paid by BACS or cheque, we will refund your money by cheque. Please let us know who the cheque should be payable to when returning your item(s)

Digital Downloads

Where you are ordering a digital service, you expressly consent to waiving your rights of cancellation under the Consumer Contracts Regulations. We will not accept returns or provide refunds for digital content once the download has been started.