No Quibble Returns

We offer a "No Quibble" returns policy to all customers. As long as your item(s) is in perfect and resaleable condition, we will happily accept returns back for any reason within 28 days of delivery and issue a refund back via your payment method within 1 working day of receipt.

If you need to return any item(s) purchased from us, please follow the instructions below within 28 days of receipt.

  • CLICK HERE to email our Customer Service Team providing your order number, details of the item(s) you wish to return and the reason for the return.
  • We will email you with a returns authority within 2 working days.
  • Once received, please click on this link to generate a pre-paid returns label This is only for items weighing 20kg or less.
  • Follow the instructions to create your Return Label and then take your item to the post office. You will not be charged for creating this label, but we will deduct the return postage cost from any refund due to you on receipt of your return (unless the return is due to our delivering the wrong or damaged item(s) in which case no charge will be made). This is currently £7.50

Alternatively, send the item(s) together with a copy of the original order confirmation and your returns authorisation number within 28 days of the date of receipt to:-

The Returns Department, Professional Books Limited, Heritage Distribution Centre, Lowerfields Farm, Bystone Lane, Coate, Devizes SN10 3LQ. Please ensure that you enclose your order number and Returns Authority reference.

If you chose free delivery when placing your order, unless the return is due to an error on our part, we will also deduct the cost of the outgoing postage. This is currently £6.95 (up to 2KG / £90) and £9.95 (above 2KG / £90)

International Returns

If you are based outside of the UK, please follow the instructions for Over-Sized Returns above. Please note that we do not refund international return postage costs.

Refund of Delivery Charges

In the unlikely event of us delivering the wrong or damaged item(s), we will refund the cost of us delivering to you if the goods are received back within 28 days of the date of receipt. If you are returning items for any other reason, we will not refund any delivery costs. If you are unable to use the Royal Mail Returns service above, we will only refund your reasonable return postage costs.

The item(s) must be packed carefully and in perfect and resaleable condition. Professional Books Limited cannot accept, or be held responsible for, any damage incurred during the return. We strongly recommend that you insure the package to the value of the goods enclosed.

Refunding Your Money

Once the goods have been received back into our warehouse and the condition has been checked, we will issue a refund back to your card within 1 working day, less any postage recovery costs. Please note that these funds can take 7-10 days to show on your account. If you have paid by BACS or cheque, we will refund your money by cheque. Please let us know who the cheque should be payable to when returning your item(s)

Digital Products - PDF / Subscription / CD / DVD

Where you are ordering a PDF, digital subscription, CD or DVD or other digital product, you expressly consent to waiving your rights of cancellation under the Consumer Contracts Regulations. We will not accept returns or provide refunds for any digital products.

Returns after 28 days

We are unable to accept any return after 28 days from the date of delivery.